Our Services

What we do

All our services are specially tailored to align with the needs of our customers and are aimed at reducing costs, enhancing efficiency, and boosting overall productivity.

VM Systems

Vendor Management Systems & Software Consulting

At Flair Media, we understand the importance of vendor management systems to any business. We also recognize that not every piece of vendor management software is a one-size-fits-all solution to today’s varied business challenges. In this regard, when providing this service, we get to know our clients in order to better understand their needs, existing systems and shortcomings.

This enables us to advise, acquire, and facilitate the integration of modern, high-performing vendor management software. Our consultancy is tailored towards enhancing the competitiveness of a business by streamlining operations through features such as centralized communications, process automation, vendor transparency, and more.

Experience All-Encompassing Software Support

With our extensive experience of engaging with diverse customers, we offer software solutions that are tailored to the needs of your business. We go the extra mile to customize all our offerings and guide you on how to launch it in your business. Our software tools are fitted with features that allow easy synchronisation with the rest of your applications in order to ensure holistic performance improvements.

Some of the features involved in our systems include tracking, scheduling, and messaging features to allow the easy flow of information and monitoring operations of your business. We aim to provide you with a software system that will enhance the performance of the business and promote success.

Vendor Performance Management

Flair Media is committed to helping businesses enhance vendor performance. We monitor existing agreements and operational processes of vendors to understand their performance and what they bring to our clients. We help our clients assess the performance of each vendor and identify their strengths and weaknesses.

We believe that performance management has a direct connection to the success of an organisation. That’s why we strive to employ data-driven analyses in order to identify performance gaps, consolidation opportunities, redundancies and more. We use this information in order to give your business a comprehensive overview of how vendors are performing, encouraging your ability to make more robust and reliable business decisions.

Data Drives Everything We Do

For more accurate analyses and reporting, we apply a unified set of key performance indicators that determine how each vendor is measuring up on an objective basis. Data is critical to the entire process, and helps us assure our clients that we’re providing them with everything they need to optimize vendor performance.
The KPIs we use to monitor your vendors include, among others:

Delivery lead times
Payment terms
Changes made

Quality products
Financial stability
Competitiveness

Upgrade your strategy

Strategy Formulation

The performance of any business is strongly based on its long-term plan. We acknowledge the importance of proper planning, which is why we help define goals, expectations and development roadmaps aligned completely with our clients. Our experts forecast the future performance of your business, therefore making sound decisions with regard to enhancing performance. Whether you need completely new vendors to meet your long-term goals or simply wish to extract more performance from the existing relationships that you have, our strategy formulation is the first step your business needs to take towards the future.

Our Guidance Helps Build Stronger Relationships

Building strong relationships with vendors requires that you understand precisely what you need to extract from the relationships. Our strategy formulation services accomplish just this for clients by understanding where your business is, where it intends to go, and what is missing in order to achieve these goals. This information helps your business build authentic, focused relationships with vendors, greatly improving your experience! We also help you strategize on the best approach of onboarding and managing vendors and performance in order to limit start-up difficulties and reduce overall costs.

Our Step-By-Step Process

Assess

We get to know everything we can about your business, its mission, goals, objectives and track record in order to get a firm grasp on precisely what you need help with. This step is critical for informing strategic development and ensuring applicable, growth-oriented outcomes.

Ideate

Our strategists get to work to come up with actionable strategies that are guaranteed to help you hit your growth and development goals. We’ll consider cost, time, complexity and scalability in order to ensure that when you have our strategies, you can apply them and hit the ground running.

Optimize

We work closely with you in order to ensure that your business is making the most of the strategies we’ve devised. Whether it’s a question you have or a challenge you’re experiencing, our consultants are happy to step in and ensure that our involvement is continuing to add value to your operations!

Call Center Services

Today’s customers expect their questions and concerns to be addressed quickly and reliably, with minimal frustrations. This means that offering exceptional and, most importantly, accessible customer support is paramount to fostering customer loyalty and trust. At Flair Media, we excel at supporting businesses by offering top-of-the-line, professional support that scales with the needs of our clients.

Flexible, Fit-For-Purpose Support

Our call centre services have been built on the principles of adaptability and flexibility—this means that we’re always refining our approaches to integrate seamlessly with your requirements. Whether you’re looking for overflow support to act as a secondary call outlet or for seasonal service to accommodate predictable surges in call volume, our teams are ready to step in and act as the key support chain you need to achieve your goals.

The Flair Experience

Transform Your Business With Our Service, Solutions And Experience

At Flair Media, our goal is to turn vendor management from a difficult, complex challenge into a point of strength for all of our clients. Whether you need help getting started or already have numerous vendors that are causing problems, we’re excited to help you regain control and experience the success you deserve!

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